Facility Management

Conduct Feasibility Study and Market Analysis
Develop Programs
Program Implementation
Develop Marketing Plan
Provide Marketing- Hands On
Open New Unit/Facility
Complete Pre-admission referral Screens

Perform regular Customer Satisfaction Surveys-in-patient and discharged
Maintain 24 hour hotline
Mystery Shopper
Provide Survey like follow-up to complaints
Provide statistical trending and analysis of complaints
Develop action plan based on complaints

Decreased lost census caused by lost bed holds related to infections or wounds or unexpected deaths
Decreased nursing supply cost for isolation or decubs
Decreased costs related to patient and staff turnover due to customer dissatisfaction
Increased revenues due to census building and accurate clinical billing

Provision of temporary MDS/PPS Coordinator or Ancillary Biller
Completion of Medical Review Questionnaire
Completion of State Medicaid clinical admission form e.g. 3871 or 1728
Completion of MDS
Completion of MMDS

Provision of Ancillary Billing

Light
Moderate
Heavy
Heavy Special
Enteral (Tube Feeding)
Urological (Foley)
Rehab
Wound
Oxygen
Ostomy
Behavior Management
Injections
IV
Tracheostomy
Suctioning
Finger Sticks
Ventilator
Communicable Disease
Turning and Positioning
Others As Available by State, e.g. Intermediate and Skilled

ALF
Independant Home
Day Care

Infection Control Committee
Safety and Infection Control Policies and Procedures Manual
Risk Analysis
Fall Committee
Conduct Safety Grande Rounds
Employee Health Program
Review of all Incidents-Track/Trend/Stats with Graphs
Review of all infections-Track/Trend/Stats with Graphs
Provide Clinical Risk Manager and Safety Officer
Provide Infection Control Coordinator
Legal Clinical and Risk Consultation & Analysis

5 Star Rating

Pay for Performance

Customer Satisfaction

Successful Surveys

Census

Accurate Clinical Billing

Revenues

Successful QA’s

Hydration

Competent Staff

Pain Management

Facility Infections

Falls with Injury

Weight Loss & Impactions

Acquired Decubs

Unplanned Discharges

Effective & Accurate Charting

Effective & Efficient Staffing with OT to budget

Better Staffed Facility

Special Focus Removal

Turnaround Completed

Expense to Budget

Revenue to Budget

EBITDARM to Budget

Effective Risk Management Programs

Effective Labor & Union Relationships

Facility Management

Census Building

Clinical Financial Reimbursement

Customer Satisfaction

Cost Analysis

Safety / Infection Control

	5 Star Rating
	Pay for Performance
	Customer Satisfaction
	Successful Surveys
	Census
	Accurate Clinical Billing
	Revenues
	Successful QA’s
	Hydration
	Competent Staff
	Pain Management
	Facility Infections
	Falls with Injury

	Weight Loss & Impactions
	Acquired Decubs
	Unplanned Discharges
	Effective & Accurate Charting
	Effective & Efficient Staffing with OT to budget
	Better Staffed Facility
	Special Focus Removal
	Turnaround Completed
	Expense to Budget
	Revenue to Budget
	EBITDARM to Budget
	Effective Risk Management Programs
	Effective Labor & Union Relationships